Privacy Policy

Last Updated: April 10, 2025

Introduction

Welcome to Gold Cross Portal ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our EMS software services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Fill out a form
• Request a demo
• Sign up for newsletters
• Contact customer support
• Use interactive features of our services

This information may include:

• Name
• Email address
• Phone number
• Company/organization name
• Job title
• Billing information
• Account credentials

Usage Information

We automatically collect certain information when you visit, use, or navigate our services, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Time spent on pages

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Improve and personalize user experience
• Understand how users interact with our services
• Develop new products, services, and features
• Communicate with you about our services
• Process transactions
• Send administrative information
• Respond to inquiries and offer support
• Enforce our terms, conditions, and policies
• Protect against unauthorized or illegal activity

Information Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where required to comply with applicable law, governmental requests, or legal process.
• With Your Consent: We may share your information with your consent or at your direction.
• Business Partners: We may share your information with our business partners to offer certain products or services.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to or restrict processing of your information
• The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our services. You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use some features of our services.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). Please refer to our California Privacy Notice for more information.

International Data Transfers

We may store and process your information in the United States and other countries. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than your country.